Managing move-outs as a single-family property manager can be one of the more unpredictable parts of your job, especially when it comes to damage left behind by residents. With the right process and insurance partner, you can take the guesswork out of the equation.
At ePremium® Insurance Agency, we have streamlined the process to help single-family property managers wrap up resident transitions smoothly and quickly. Whether it is normal wear and tear or unexpected damage, here are suggestions on how to handle the move-out process with confidence.
Step 1: Walk the Unit
Once your resident has turned in their keys, start with a thorough walk-through of the property. Look beyond the obvious: check for appliance damage, wall or flooring issues, and any changes that may have been made to the property without approval. It is a good idea to take photos or videos during your walkthrough for documentation.
Step 2: Note the Damages
During your walk-through, document damage that’s pet-related, broken fixtures, or excessive staining. Keeping clear, detailed notes helps ensure accurate records and supports next steps in your move-out process, whether you’re addressing repairs internally or reviewing potential coverage options.
Step 3: File the Claim
Once you have documented the damages, it is time to file a claim through your provider, if you choose to. With the right tools and submitting the necessary details, such as photos, notes, and supporting documentation, it can help make the process quicker and straightforward. You should receive confirmation once your claim is in progress, so you can stay informed every step of the way.
Step 4: Track Progress and Receive Reimbursement
After your claim is reviewed and approved, reimbursement may be processed based on your program terms. Whether you are repairing minor damage or addressing a larger issue, timely payouts help you get the unit back on the market without delay and without the administrative burden.
A Smoother Move-Out Experience
By following these four simple steps, single-family property managers can reduce delays, avoid disputes and ensure that damage doesn’t drain your bottom line. It is just another way ePremium® makes renters insurance work for you and not just your residents.
Want to learn more about our renters coverage in the single-family market? Register for our upcoming webinar: